Question 1

Are there any delivery fees?

Answer

Yes, the delivery charges can be seen after selecting the destination country. Additional charges may apply to international orders.

Question 2

What payment options do you accept?

Answer

We accept Paypal, credit card payments and bank transfers. For customers in Singapore who wish to collect the boards themselves, cash on delivery is accepted.

Question 3

How long will delivery take?

Answer

Your board will be packed and ready to be shipped immediately upon receiving your order. As we outsource our delivery, it may take between 2 to 4 days orders delivered within Singapore. The duration for international shipping will vary according to the destination.

Question 4

How do I track my parcel?

Answer

Once your board is shipped out, we will email you the tracking information.

Question 5

Can I test Ether skateboards before purchasing it?

Answer

Yes, customers in Singapore may make an appointment with us and visit us at our office to test out the boards.

Question 6

Will I get a receipt for my purchase?

Answer

Yes, once your order has been confirmed, you will receive a receipt via email.

Question 7

Is international shipping available?

Answer

Yes, the shipping rate will vary according to destination. Please select your destination country to view the applicable shipping rate.

Question 8

What is the top speed and range for our electric skateboards?

Answer

We have a wide selection of boards to choose from and their performances differ from one another. Please refer to the comparison table below to view the specifications of each model. Terrain, slope inclination and the rider's weight will also affect performance of the boards.

Question 9

Can I ride the boards uphill?

Answer

Different models will have different hill climbing abilities. In general, single motor models will be able to climb mild slopes and dual motor models will have no problem scaling slopes. Please refer to the comparison table in the previous question to view the specifications of each model.

Question 10

How long does it take to charge the boards?

Answer

The charging time will vary according to the battery capacity of the board. The larger the capacity, the longer it will take to charge. Please refer to the comparison table in the first question of this section to view the specifications of each model.

Question 11

How many charge cycles can the batteries last?

Answer

The batteries can handle about 500 full charge cycles. If you notice a significant drop in capacity, replacement parts can be obtained from us.

Question 12

Are the boards waterproof?

Answer

The boards are water resistant and have a rating of IP65. However, they are not completely waterproof and it is best to avoid using the board in wet weather. If the board does get wet, you should dry the board as soon as possible to prevent water damage.

Question 13

Can I use the boards like a normal skateboard or longboard?

Answer

Yes. The hub motors on our boards have little resistance and you can kick push your board easily. However, the dual motor models have more resistance than single motor models and it will not be as easy to kick push on these models.

Question 14

How do I maintain my board?

Answer

With hub motors, you can expect your board to be almost maintenance free! Just tighten the nuts and screws occasionally to ensure the parts are secure.

Question 15

Can I perform tricks on the board?

Answer

Yes. Sliding and simple tricks such as ollies can be done, depending on the model. However, more complex tricks that may damage the board are not advised.

Question 16

What is the maximum weight the boards can handle?

Answer

Different models can accommodate different rider weights ranging from 100kg to 120kg.

Question 17

Will my remote interfere with other remotes?

Answer

No, once your remote is paired with your board, it will not interfere with another rider’s board.

Question 18

Are the motors loud?

Answer

Our hub motors are very quiet, providing a much more enjoyable ride.

Question 19

Is there any warranty?

Answer

Yes, you may choose either 6 months warranty or none. Please refer to our warranty policy page for more information.

Question 20

What happens if I encouter a problem with my board?

Answer

Please contact us with a description of the problem you are facing, and we will get back to you as soon as possible. We may ask that you send us a video of the problem you are encountering, and work with you to resolve the issue. If required, replacement parts will be sent to you. For customers in Singapore: If your board is still under warranty, you may deposit your board at our office for repair works and collect it once the repairs are done. Please make an appointment with us before heading down to our office. If your board is no longer under warranty, repairs and replacement works can be arranged. The cost of repairs will be made known to you and subject to your acceptance before proceeding. For overseas customers: If your board is still under warranty, we will send you the replacement parts and guide you on how to replace it. Alternatively, you may choose to ship the board to us for repair works. However, all shipping costs will be borne by the customer. If your board is no longer under warranty, you may purchase spare parts from us and we will guide you on how to replace the defective part.

Question 21

How do I check the remote's battery?

Answer

The leftmost light indicates the remote controller’s battery. A solid green light shows that the remote has battery and a red light indicates charging needed.

Question 22

How will I know if the board is fully charged?

Answer

A solid green light on the charging adapter indicates that the board is fully charged while a red light shows that it is still charging.

Question 23

Can I purchase spare parts even if my board is not facing any issue?

Answer

Yes, you may contact us to purchase spare parts such as batteries, motors and electronic speed controllers (ESCs).

Question 24