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SHIPPING, PAYMENT & DELIVERY
Are there any delivery fees?
Yes, the delivery charges can be seen after selecting the destination country. Additional charges may apply to international orders.
What payment options do you accept?
We accept Paypal, credit card payments and bank transfers. For customers in Singapore who wish to collect the boards themselves, cash on delivery is accepted.
How long will delivery take?
Your board will be packed and ready to be shipped immediately upon receiving your order. As we outsource our delivery, it may take between 2 to 4 days orders delivered within Singapore. The duration for international shipping will vary according to the destination.
How do I track my parcel?
Once your board is shipped out, we will email you the tracking information.
Can I test Ether skateboards before purchasing it?
Yes, customers in Singapore may make an appointment with us and visit us at our office to test out the boards.
Will I get a receipt for my purchase?
Yes, once your order has been confirmed, you will receive a receipt via email.
Is international shipping available?
Yes, the shipping rate will vary according to destination. Please select your destination country to view the applicable shipping rate.
PRODUCT AND USAGE
What is the top speed and range for our electric skateboards?
Can I ride the boards uphill?
Different models will have different hill climbing abilities. In general, single motor models will be able to climb mild slopes and dual motor models will have no problem scaling slopes. Please refer to the comparison table in the previous question to view the specifications of each model.
How long does it take to charge the boards?
The charging time will vary according to the battery capacity of the board. The larger the capacity, the longer it will take to charge. Please refer to the comparison table in the first question of this section to view the specifications of each model.
How many charge cycles can the batteries last?
The batteries can handle about 500 full charge cycles. If you notice a significant drop in capacity, replacement parts can be obtained from us.
Are the boards waterproof?
The boards are water resistant and have a rating of IP65. However, they are not completely waterproof and it is best to avoid using the board in wet weather. If the board does get wet, you should dry the board as soon as possible to prevent water damage.
Can I use the boards like a normal skateboard or longboard?
Yes. The hub motors on our boards have little resistance and you can kick push your board easily. However, the dual motor models have more resistance than single motor models and it will not be as easy to kick push on these models.
How do I maintain my board?
With hub motors, you can expect your board to be almost maintenance free! Just tighten the nuts and screws occasionally to ensure the parts are secure.
Can I perform tricks on the board?
Yes. Sliding and simple tricks such as ollies can be done, depending on the model. However, more complex tricks that may damage the board are not advised.
What is the maximum weight the boards can handle?
Different models can accommodate different rider weights ranging from 100kg to 120kg.
Will my remote interfere with other remotes?
No, once your remote is paired with your board, it will not interfere with another rider’s board.
Are the motors loud?
Our hub motors are very quiet, providing a much more enjoyable ride.
Is there any warranty?
Yes, you may choose either 6 months warranty or none. Please refer to our warranty policy page for more information.
What happens if I encouter a problem with my board?
How do I check the remote's battery?
The leftmost light indicates the remote controller’s battery. A solid green light shows that the remote has battery and a red light indicates charging needed.
How will I know if the board is fully charged?
A solid green light on the charging adapter indicates that the board is fully charged while a red light shows that it is still charging.
Can I purchase spare parts even if my board is not facing any issue?
Yes, you may contact us to purchase spare parts such as batteries, motors and electronic speed controllers (ESCs).
Do I need to wear safety gear when riding the boards?
Safety gear such as helmets, elbow and knee pads should be worn to avoid injury when using our boards.
Can I ride the board on wet ground?
We discourage the use of the board on wet and slippery surfaces as loss of traction can be dangerous and result in serious injuries. Water may also enter the casing and damage the electronics.
Can I ride on roads?
For Singapore users, electric skateboards are not allowed on the roads, as they are considered Personal Mobility Devices (PMDs). For international users, please observe the rules and regulations in your country.
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+65 9437 3311 (Wei Jie)
NTU Innovation Centre
71 Nanyang Dr
Please contact us at least one hour before coming.